Terms and Conditions for
IDM Signs & Graphics

Effective Date: October 1, 2024
Welcome to IDM Signs & Graphics. These Terms and Conditions govern your use of our website, services, and any purchase transactions you make with us. By accessing or using our services, you agree to comply with and be bound by the following terms. Please review these terms carefully.
1. General Information
IDM Signs & Graphics is a nationwide sign company specializing in digital displays, large format printing, and various signage solutions. Our headquarters is located in Baton Rouge, Louisiana, with fabrication facilities on Siegen Lane and a customer service office at Perkins Rowe. We invite customers to visit these locations to see samples, obtain information packets, and view our catalogs.
2. Payments and Processing Fees

– Payment Methods: We accept multiple payment methods, including:
– Debit and Credit Cards (Visa, MasterCard, American Express, Discover)
– Bank Transfers (No additional fees)
– Checks (No additional fees)
– Cash (No additional fees)

For debit and credit card transactions, the 3% processing fee will be calculated as follows:

– Example:
– Subtotal: $1,000.00
– Processing Fee (3%): $30.00
– Total Amount: $1,030.00

This processing fee is non-refundable.

3. Order Acceptance and Pricing
All orders are subject to acceptance by IDM Signs & Graphics. We reserve the right to refuse or cancel any order for any reason, including errors in pricing, unavailability of the product, or issues with your payment method. If your order is canceled after your payment is processed, we will issue a full refund. Prices on our website and in our quotations are subject to change without notice.
4. Production and Delivery

– Production Times: The standard production time for most signage is between 7 to 15 business days. Custom orders may require additional time based on design and complexity.

– Shipping and Delivery: We offer nationwide delivery, and shipping timelines will vary depending on your location. Shipping costs and estimated delivery times will be communicated during the quotation process.

5. Warranties and Returns

IDM Signs & Graphics provides a 5 to 10-year warranty on all signage, depending on the product. Please see the product documentation or warranty information provided with your order for details.

– Returns: Custom signage is not eligible for returns unless there is a manufacturing defect. If a defect is found, please contact us within 7 days of receipt for resolution.

6. Intellectual Property

All content on the IDM Signs & Graphics website, including but not limited to text, images, graphics, and logos, is the property of IDM Signs & Graphics and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use or reproduction of any content is strictly prohibited.

7. Liability
IDM Signs & Graphics is not responsible for any damages arising from the use of our products or services, including but not limited to damages resulting from improper installation, misuse, or failure to comply with local regulations. Our liability, in any case, shall not exceed the total amount paid for the product or service in question.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Louisiana. Any disputes arising under these terms will be resolved in the state or federal courts located in Baton Rouge, Louisiana.
9. Changes to Terms
IDM Signs & Graphics reserves the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting to our website.
10. Contact Information

For any questions or concerns regarding these Terms and Conditions or to inquire about our products and services, please contact us at:

IDM Signs & Graphics
10202 Perkins Rowe, E-160
Baton Rouge, LA 70810
Phone: (800) 650-1591
Email: support@idmsigns.com

Have Any Projects In Mind?

To initiate your project with us, please click the “Get Started” button, highlighted in teal, and provide us with essential details about your project. Alternatively, you can reach out to us by phone at (800) 650-1591 for direct assistance.
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