Terms and Conditions for IDM Signs & Graphics
Effective Date: January 1, 2024
Company Name: IDM Signs & Graphics
Website: www.idmsigns.com
INTRODUCTION
This Terms and Conditions agreement governs all transactions, engagements, and services rendered by IDM Signs & Graphics (“Company”). By entering into a contractual arrangement with us, including but not limited to the issuance of invoices, quotes, purchase orders, or verbal and written agreements for services, you (“Client”) acknowledge and consent to the legally binding stipulations set forth herein.
1. QUOTES & ESTIMATES
Any cost estimates issued by the Company shall remain valid for thirty (30) days from the date of issuance. The Company reserves the right to modify or revoke any quotation due to fluctuating costs of raw materials, labor, or unforeseen supply chain disruptions. Any amendments requested after the acceptance of an estimate shall be subject to additional charges.
2. ORDERS & DEPOSITS
Deposits and payment structures are determined on a case-by-case basis. The standard deposit requirement is
sixty-five percent (65%) prior to production, with thirty-five percent (35%) due upon completion. The Company may mandate full payment upfront. In select cases, a fifty percent (50%) deposit arrangement may be approved.
3. DESIGN & PROOF APPROVAL
The Client is solely responsible for verifying and approving all design proofs. Once a design proof has been approved in writing, the Company shall bear no liability for any subsequent errors or inaccuracies. Any request for modification after approval shall be subject to additional charges.
4. PRODUCTION TIMELINES
Production and installation may require up to forty-five (45) business days. Estimated completion dates are subject to material availability, production schedules, permitting processes, and third-party dependencies. The Company shall not be held liable for delays caused by inclement weather, governmental restrictions, supply chain issues, acts of God, or other unforeseen circumstances.
5. PERMITS & CODE COMPLIANCE
The Client is solely responsible for acquiring all necessary permits and regulatory approvals. If the Company is retained to facilitate permit applications, the Client shall bear all associated costs and fees. The Client is responsible for ensuring compliance with local zoning laws and municipal codes.
6. INSTALLATION POLICIES
IDM Signs & Graphics assumes no liability for any printed vinyl materials unless the Client has purchased 3M-branded vinyl with 3M laminate. Non-3M materials are not covered under warranty. Warranty claims for 3M materials may take up to eight (8) weeks for manufacturer processing. The Company is only responsible for internal electrical components of signage. The Client is responsible for all external electrical connections. Electrical connections must be within five (5) feet of the penetration hole; if beyond ten (10) feet, additional charges may apply, or the Company may refuse connection.
7. PAYMENT TERMS & LATE FEES
Final balances are due immediately upon completion. A late fee of ten percent (10%) per day shall be assessed on outstanding balances. Failure to remit payment may result in legal action, with all collection costs borne by the Client.
8. WARRANTY & REPAIRS
The standard warranty is one (1) year unless otherwise specified in a signed agreement. Certain products may include a five (5)-year manufacturer’s warranty, applicable only with a signed warranty document. Warranty coverage excludes vandalism, improper third-party installation, extreme weather, or unauthorized modifications.
9. REFUND & CANCELLATION POLICY
No refunds will be issued under any circumstances once a deposit or full payment has been made. If a project is
canceled post-deposit, the Client may still be liable for the remaining balance. Custom orders and fabricated signage are non-returnable and non-refundable.
10. LIMITATION OF LIABILITY
The Company bears no liability for losses, damages, lost profits, business interruptions, or consequential damages. Any legal proceedings shall be conducted exclusively in the courts of Baton Rouge, Louisiana. The Client agrees to be responsible for all legal fees incurred by the Company, regardless of the case outcome.
11. AGREEMENT ACCEPTANCE
By making a payment or approving a design, the Client affirms they have read, understood, and accepted these Terms & Conditions in full.