IDM Signs & Graphics
Wholesale Policy
Effective Date: 01/01/2024
Welcome to IDM Signs & Graphics! We appreciate your interest in our wholesale offerings, designed exclusively for businesses, sign companies, and resellers. This policy outlines the terms and conditions governing our wholesale transactions to ensure clarity and mutual satisfaction in our business dealings.
Eligibility and Pricing
- Wholesale prices are available to businesses and resellers with a valid resale certificate from their state. You must submit this document to qualify for wholesale rates.
- All design work must be provided by the client to secure an accurate wholesale price. If you require our design services, basic signage design is available at a rate of $149.99.
Payment Terms
- A 50% deposit is required to commence the fabrication of your signage.
- The remaining 50% balance must be cleared upon fabrication completion but before the signage leaves our warehouse. Failure to complete payment will prevent shipment.
- If the balance is not settled within 14 days post-fabrication, a daily warehouse fee of $35 will be charged.
- Balances unsettled 30 business days post-fabrication may result in the forfeiture of the product without any refund.
Refunds and Returns
- There are no refunds on any wholesale products once either the deposit or the balance has been paid.
- Should you attempt to chargeback a payment fraudulently after being informed of our no-refunds policy, a $1500 inconvenience fee will be applied, and legal action may be initiated.
Product Issues and Warranty
- Any issues with the product must be reported within 24 hours of receipt. Failure to report within this timeframe may render you ineligible for a replacement or reimbursement.
- Warranty varies by product. Please verify the warranty specifics for each product at the time of purchase.
Production and Delivery
- The production of signage typically takes 10 to 20 business days, but may extend up to 90 business days depending on the complexity and volume of orders.
- Special delivery options are available for oversized signage or for locations near our facilities. Please consult with your IDM representative about possible delivery options to your warehouse or job site.
Intellectual Property
- You are responsible for ensuring that all designs provided do not violate any copyrights or trademarks. IDM Signs & Graphics is not liable for any legal consequences that may arise from such infringements. You will bear all associated legal costs and damages.
- It is crucial that you confirm your right to use any logos or images and communicate this to us before production.
Shipping and Insurance
- Once a product leaves our warehouse, IDM Signs & Graphics is not responsible for any loss or damage, unless it is handled by our drivers.
- We recommend opting for insurance on shipments to protect against potential damage. If you choose insurance and an issue arises, allow us 14 business days to process the claim with the logistic company.
By engaging with our wholesale division, you acknowledge and agree to the terms outlined above. We look forward to providing you with quality signage solutions and thank you for choosing IDM Signs & Graphics.